0verdrive (![[info]](http://l-stat.livejournal.com/img/userinfo.gif){kind=small} 0verdrive) wrote,@ 2004-11-05 11:53:00 |
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An indication that I'm not a people-person
Work has been particularly busy lately, and I have about 5 different projects that are due or will be due within the next week. But instead of working, I'm sitting in a mandatory 4-hour on-line class titled "Customer Focus in a High-Tech World." And while I agree that the more my company does to please its customer base, the more successful we'll be, I just want to say this:
I'm a programmer! What's more: One of the biggest benefits to being a programmer supporting the networks (behind the scenes) is that I don't have to deal with customers!
That said, the only interraction I have with customers is when I'm talking with my friends that have PCS phones! And I don't need to be taught how to interract with my friends. I certainly don't need to spend 4 hours clicking the "Raise your hand" button so I can "share with the group" my thoughts on Customer Focus.
During the introductory portion of the class, the instructor asked us to type in what phrases came to mind with the idea of "Customer Focus." While everyone else was typing in stuff like "Restore the cell site NOW!" and "Listen to the customer -- the customer's always right," I'm thinking: "My customer is my boss. And he wants my project to be done by the end of the day!"
Argh!
Work has been particularly busy lately, and I have about 5 different projects that are due or will be due within the next week. But instead of working, I'm sitting in a mandatory 4-hour on-line class titled "Customer Focus in a High-Tech World." And while I agree that the more my company does to please its customer base, the more successful we'll be, I just want to say this:
I'm a programmer! What's more: One of the biggest benefits to being a programmer supporting the networks (behind the scenes) is that I don't have to deal with customers!
That said, the only interraction I have with customers is when I'm talking with my friends that have PCS phones! And I don't need to be taught how to interract with my friends. I certainly don't need to spend 4 hours clicking the "Raise your hand" button so I can "share with the group" my thoughts on Customer Focus.
During the introductory portion of the class, the instructor asked us to type in what phrases came to mind with the idea of "Customer Focus." While everyone else was typing in stuff like "Restore the cell site NOW!" and "Listen to the customer -- the customer's always right," I'm thinking: "My customer is my boss. And he wants my project to be done by the end of the day!"
Argh!
